Learning Library

New Video Resources!

We've created several new videos to help you manage your dental benefits on our new employer portal, including:

Employer portal overview
Enrolling an employee
Updating an employee
Terminating an employee
To date vs. through date
Account structure

Learning library

Delta Dental of Virginia has rolled out more robust technology to ensure that you continue to get the absolute best in customer service, network access, product offerings and data security.

Along with our new website design, you'll notice reformatted bills and reports, new website features, and enhanced tracking and reporting on your membership. Your new account number condenses various groups into a single structure that will enable you to track attributes at the subscriber level.

Our new learning library has all the resources to explain any changes you may notice in the administration of your dental benefits plan. If you have any questions, contact your account management team or call us at 800.237.6060.

Account structure

The primary change you will see with our enhanced system is how your account structure is organized. You will see this change on enrollment, bills and reports. Learn more about the new account structure.

Enrollment

There have been a few changes to the Delta Dental of Virginia enrollment process. Learn how to enroll employees on our new employer portal, via paper enrollment forms or electronic eligibility files.

Billing

You will notice changes to the look and format of your Delta Dental of Virginia bills. The changes are summarized on our billing page, including samples of what your new bills will look like.

Additional Resources

Recent changes include a fresh design and new features on our website. Learn more about what you and your employees can do on our website, including step-by-step instructions on important account management functions. Download the website brochures below for more information.

Employer Website Quick Reference Guide

Point. Click. Smile. Employee Web Guide

Questions?

Our team is ready to provide support throughout this transition. Check out our FAQs below, contact your account management team, or call us at 800.237.6060.