Delta Dental of Virginia Customer Care Center Earns Prestigious 'Center Of Excellence' Recognition From BenchmarkPortal
Certification ranks Delta Dental of Virginia customer service center in the top ten percent of contact centers surveyed.
December 27, 2023
Media contact: Jeremy Butterfield, jeremy.butterfield@deltadentalva.com
Delta Dental of Virginia today announced that its customer care center has again been certified as a BenchmarkPortal “Center of Excellence”, one of the most prestigious recognitions in the customer service and support industry.
“Our dedicated staff of care center professionals always put the customer first by quickly identifying their needs and thoughtfully responding with solutions that help create more smiles and healthier people,” said David Notari, Delta Dental of Virginia, chief operating officer.
The Center of Excellence distinction is based on best-practice metrics drawn from the world’s largest database of objective and quantitative data that is audited and validated by researchers from BenchmarkPortal. This certification is unique in that its achievement is ascertained strictly “by the numbers” and compares Delta Dental of Virginia call center metrics to data from other peer organizations.
“Maintaining high levels of excellence in the center over a period of years is a wonderful testimony to the contact center management team, the frontline agents - as well as senior managers, who support and encourage this excellence,” said Bruce Belfiore, BenchmarkPortal, chief executive officer. “Delta Dental of Virginia’s contact center professionals have shown exceptional dedication, for which I commend them.”
BenchmarkPortal’s activities began in 1995, and it is now a global leader in the contact center industry, providing benchmarking, certification, training, consulting and research.
About BenchmarkPortal Center of Excellence Certification
The Center of Excellence recognition is one of the most prestigious awards in the customer service and support industry. The certification process is management’s best path to world class performance. Contact Centers achieve the Center of Excellence distinction based on their performance on key performance metrics, compared with industry averages drawn from the world’s largest and most respected database. For more information, visit www.BenchmarkPortal.com.
About Delta Dental of Virginia
Established in 1964, Delta Dental of Virginia is the largest dental benefits provider in the Commonwealth of Virginia. Delta Dental of Virginia provides high-quality, cost-effective dental plans to more than two million members. Through its foundation, Delta Dental of Virginia has donated millions of dollars to improve the oral health of Virginians. Delta Dental of Virginia is a member of the national Delta Dental Plans Association (DDPA). Since 1954, the DDPA has worked to improve oral health nationally. Delta Dental member companies serve more than 83 million people in more than 152,000 groups across the nation.