April 5, 2022
Media contact: Jeremy Butterfield, firstname.lastname@example.org
Delta Dental of Virginia today announced that its call center* earned the Top Contact Center Award for 2021 from BenchmarkPortal. The designation is one of the most prestigious awards in the customer service and support industry.
The Top Contact Center competition compares the performance of contact centers throughout North America by evaluating their key metrics against other centers based on size. Entries are all cross-checked, validated and approved by certified contact center experts, and the resulting submissions are scored on the basis of both quality and cost-efficiency.
“This award tells us that we are listening and responding to our customers when they need us most, and we are very proud of that accomplishment,” said Frank Lucia, Delta Dental of Virginia, president and CEO. “We look forward to continuing our focus on developing service strategies that strengthen customer relationships and create more smiles in 2022 and beyond.
The Top Contact Center Contest groups submissions into four categories. Each center is compared from a wide variety of industries and assigned numerical ratings. As a result, Delta Dental of Virginia was determined to be a Top Contact Center in North America.
“Delta Dental of Virginia’s contact center is among the best of its size in the industry. This award was granted on the basis of objective, metrics-driven performance,” said Bruce Belfiore, BenchmarkPortal, CEO. “Delta Dental stood tall against its competitors according to the world’s largest database of contact center metrics. This is not easy to do and we congratulate them on their accomplishment.”
The Top Contact Center Contest process is based entirely on statistical comparison to the world’s largest and most respected database of contact center metrics.
*Delta Dental's customer service is administered by our TPA, Revolv.