Delta Dental Offers Individual Insurance!
Delta Dental of Virginia offers individual dental insurance to fit your and your family's needs.
Delta Dental of Virginia offers individual dental insurance to fit your and your family's needs.
Delta Dental of Virginia is committed to safeguarding personal and privileged information. This notice will explain how we meet that commitment.
We collect personal information to administer your dental benefits program. This information may include (but is not limited to) your name, address, identification number, and information about your dental history. You are the primary source of this information. We also collect information from a variety of other sources, however. For example, we may collect:
We typically collect this information from your application, group enrollment form, claims submitted by you or your dentist, direct personal contact, correspondence, telephone, facsimile, or electronic communications. We may collect “personal information,” which is any individually identifiable information that is gathered in connection with your dental services program and from which judgments can be made about your character, occupation, health, or other personal characteristics. It may include your name, address, and medical or dental information, but does not include “privileged information.” We also may collect “privileged information,” which is any individually identifiable information that relates to, is collected in connection with, or is collected in reasonable anticipation of a claim or civil or criminal proceeding.
We do not disclose any of the information described under "Our Collection Practices" except as permitted by State and Federal law. This applies to information about our former as well as current customers. For example, we are permitted to disclose personal information without your authorization to:
You may submit a written request to us for access to your personal information. Our address is in the last section of this notice. You must describe the information that you seek in reasonable detail. You should include your name, address, and identification number and identify your dentist and dates of service, if applicable. We can accommodate your request if we can locate and retrieve the information you ask for in a reasonable time and manner. We may ask you for proper identification to safeguard your personal information.
Within 30 days of your request, we will:
We may deny your request in limited circumstances. Your access right does not extend to privileged information. We may charge a reasonable fee for copies of your information.
You may request that we correct, amend, or delete personal information that we have if you believe it is inaccurate or incorrect. You must make this request in writing. Our address is in the last section of this notice. To assist us, you must describe the information that you wish us to correct in reasonable detail and explain why it is inaccurate or incorrect. You must include your name, address, and identification number. You should also identify your dentist and dates of service, if applicable.
Upon receipt of your written request, we will investigate the information you believe is incorrect or inaccurate. Within 30 days of our receipt of your written request to correct, amend, or delete personal information that we have, we will:
If we agree to your request, we will notify you that we have done so. We will also send the correction to any person you designate who may have received the incorrect information in the last two years. If we do not agree to your request, you may send us a concise statement describing the information that you believe is correct, relevant, or fair, and the reasons why you disagree with our refusal to change it. When we receive this statement of disagreement, we will:
Your right to correct, amend or delete recorded personal information does not extend to privileged information.
Delta Dental of Virginia believes in a subscriber’s right to privacy with regard to his/her dental services plan records and dental history. We support an individual’s right to access his/her records and information in our possession pertaining to claims submitted for care and services. In accordance with current federal and state regulations, we strive to protect this information and allow access to personal information to the limited extent necessary for treatment purposes, patient knowledge, claim processing, and as otherwise permitted or required by law.
We restrict access to personal information to our employees, consultants, and outside vendors who need to know the information to provide products and services to our subscribers. We maintain physical, electronic, and procedural safeguards that comply with federal and state laws to guard against non-permitted and unauthorized disclosures. If you have any questions about our procedures or information maintained about you, please contact us at the following address (be sure to include your name, address, and subscriber identification number):
Delta Dental of Virginia
ATTN: Privacy Officer
4818 Starkey Road
Roanoke, VA 24018
You may also contact us by calling toll-free at: 800-237-6060.